LEVEL Europe goes bust

The ongoing coronavirus crisis appears to have claimed another airline victim. LEVEL Europe, a small low-cost carrier operating out of Vienna, has called in the administrators and is ceasing operations, effective 18 June 2020. LEVEL Europe has effectively gone bust and won’t be flying.

Once again, passengers will no doubt be at the back of the queue when it comes to getting money back. We have included some tips on how to go about getting a refund.

LEVEL Europe is a subsidiary of Vueling, which in turn is a subsidiary of International Airlines Group (IAG) – the company that owns British Airways, Iberia and Aer Lingus. IAG’s long-haul version of LEVEL is operated as a separate business and is unaffected by LEVEL Europe’s insolvency.

Before going bust, LEVEL Europe operated 6 short-haul Airbus A320 and A321 aircraft out of its Vienna base. They flew to cities and holiday spots in 10 European countries.

Random fact: Before being named LEVEL Europe, the airline operated as Anisec, and before that it was called Laudamotion – part-owned by Austrian F1 champion Niki Lauda… The things you learn when researching a company!

News of LEVEL’s demise broke after they posted the following statement on their website:

LEVEL Europe will enter insolvency on June 18, 2020.

All flights have been grounded as of March 2020 and the Austrian business has ceased trading with immediate effect.


Please note that LEVEL Europe is unfortunately not able to arrange alternative flights for passengers. At this time we kindly request you do not contact our Call Centres unless your travel is within the next 48 hours, as we are experiencing high levels of call volume at this time.

If you have a booking sold by a marketing carrier or travel agent for LEVEL Europe flight, please contact that marketing carrier or travel agent to confirm if there is any impact to your travel plans.

An administrator will be appointed to answer further questions.


In the event that you were an employee of the Company and you require any further information or assistance in relation to the Administration, an administrator will be appointed. Contact information for the administrator will be posted on this page on or before Wednesday June 24, 2020.


In the event that you were a supplier or creditor of the Company and you require further details in relation to the Administration, an administrator will be appointed. Contact information for the administrator will be posted on this page on or before Wednesday June 24, 2020.

If you’ve got a future LEVEL Europe booking

If you have a future holiday booking that includes a LEVEL Europe flight, you shouldn’t immediately assume your whole trip is cancelled. There’s a good chance the people providing your travel and/or accommodation are still trading. They may, however, not have been paid. If you booked through a travel agent, contact them to ask what options are available for you to complete your trip or cancel it.

Getting refunds

There are a number of steps you can follow to try and recoup the money you’ve spent on flights with LEVEL Europe now they’ve gone bust:

  1. Contact the airline’s administrator to register your claim for a refund. LEVEL Europe have said they will appoint an administrator on 24 June 2020 and post contact information here: https://cms.flyleveleurope.com/en/leveleurope
  2. If you booked through any kind of travel agent, contact them first to see if they can arrange a refund for you.
  3. If you have travel insurance, contact your insurer to ask if they can cover these loses. Some will cover airline failure, others may not.
  4. You will almost certainly have paid for the trip using a card. If its a credit card or a visa debit card, you may be able to seek reimbursement from the card issuer for fulfilment of goods and services.

We hope these tips help you. If you want to share your experiences, please leave a comment below.

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