If you’ve ever spotted the ANA Lounge Lisbon Airport on your boarding pass and wondered whether it had any connection to Japan’s All Nippon Airways, you’re not alone. Sadly, the answer is no. This is ANA as in ANA Aeroportos de Portugal, the airport operator, not the Japanese airline known for impeccable service. I visited the ANA Lounge on a recent trip and genuinely couldn’t believe what I walked into. If you’re curious whether this place is worth your time or whether you should head straight back into the terminal instead, read on.
In this review:
- Opening Hours
- Locating the lounge and reception
- Comfort
- Food & drink
- Toilets & showers
- Wi-Fi, charging & productivity
- Extras
- BG1 Verdict
Opening Hours
The ANA Lounge Lisbon Airport operated daily from early morning until late evening, typically around 06:00 to 22:00. These long hours suited the wave of European departures and the cluster of long-haul flights later in the day.
Locating the lounge & reception
The ANA Lounge Lisbon Airport sat upstairs on the mezzanine level of Terminal 1, above the main shopping concourse. It was positioned beside the TAP lounges, although TAP’s own premium passengers used those instead. The sign by the entrance listed a remarkable number of airlines, plus Priority Pass, DragonPass and the option to pay at the door. In practice, almost anyone seemed to qualify for entry, which explained why the space struggled with crowd control.
Before we even stepped inside, the visit looked chaotic. A crowd formed around the doorway, and the staff member on duty didn’t redirect people into a proper queue. It was impossible to tell whether passengers were waiting to pay, attempting to redeem lounge passes or travelling in premium cabins. Everyone funnelled into the same bottleneck, and the lounge continued to admit guests despite the volume building outside.
Comfort
The ANA Lounge Lisbon Airport was one of the busiest contract lounges we had ever seen. Every seat style made an appearance: armchairs, dining tables, communal benches and a few resting pods. None of this mattered once the passenger load reached full capacity, which happened for most of the day.
Bags, coats and duty-free purchases were left on chairs by travellers who’d long since disappeared downstairs, as if reserving their space for a later return. It wouldn’t have surprised us if some had quietly abandoned their possessions rather than endure the atmosphere for another five minutes.
Power outlets existed but were inconsistent, with several not working. Finding a spot to sit and charge a device required determination, luck or both.
Food & Drink
Food options in the lounge were sparse. The buffet rotated between basic snacks, sandwiches, fruit and a few pastries. Everything sat under constant siege from hungry crowds, making it difficult to access anything without elbowing your way through. Hot dishes were non-existent, and little looked particularly appealing by the time we reached the buffet counters.
Coffee came from machines that dispensed into either china, or paper cups for grab-and-go, and produced a bitter brew that didn’t encourage repeat visits. Cold drinks were easier to navigate, and the bar area felt like the most coherent part of the lounge. The wine was unremarkable, but the beer was cold. The more you drank, the more bearable the surroundings became.
Toilets and showers
The lounge listed toilets and showers among its facilities, but during our visit, the male toilets were already out of service (as they were a week later when we dropped by). That left guests wandering out into the terminal to find alternatives. Showers existed in theory, though none were functioning at that moment. By this point, I’d had enough and I decided not to return after visiting the toilet.
WiFi, power & productivity
Wi-Fi worked reliably once we scanned the QR code at the front desk. Speeds were acceptable for browsing and messaging. Unfortunately, the crush of people meant finding anywhere suitable for calls or laptop work was a fantasy. The noise level never dipped, and privacy didn’t exist. Anyone with actual work to do would have been better off heading back into the terminal in search of a quieter corner.
Extras
The lounge included a smoking room and several flight information screens. Rest pods were installed, though every one of them stayed occupied.
BG1 verdict
We rarely found a lounge so unwelcoming that leaving felt like the sensible option, but the ANA Lounge Lisbon Airport managed that feat. It ranked among the worst lounges we had ever reviewed. This wasn’t a premium space; it was a pressure cooker that failed travellers who expected a calm moment before their flight. Priority-pass-style crowds were expected, but this lounge also hosted premium passengers from multiple airlines, who deserved far better. If you had access to any other lounge at Lisbon, you should have taken it. Whatever you do, do not waste your money paying to enter this lounge.
There are two other lounges at Lisbon Airport Terminal 1. Read our TAP Premium Lounge Tejo Lisbon Airport Review and TAP Premium Lounge Atlântico Review
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