The Singapore Airlines SilverKris Lounge Heathrow came with high expectations. Singapore Airlines carries a coveted 5-star Skytrax rating, so you naturally expect its ground game at one of the world’s busiest airports to match the excellence of its onboard service. With that in mind, I headed to Terminal 2’s B gates to see whether the London lounge lived up to the airline’s reputation.
In this review:
- Opening Hours
- Locating the lounge and reception
- Comfort
- Food & drink
- Toilets & showers
- Wi-Fi, charging & productivity
- Extras
- BG1 Verdict
Opening Hours
The Singapore Airlines SilverKris Lounge Heathrow opened daily from 05:30 until 22:00
Locating the lounge & reception
The lounge is sat in Terminal 2’s B gates satellite building. If your flight departs from the A gates, you could still visit, but you’ll need to allow 15–20 minutes each way for the walk. When I arrived, there was no queue at all, and I was welcomed by two friendly receptionists. The lounge was divided into two distinct sections – one for Business Class and another for First Class. As I was flying on a Star Alliance Business Class ticket rather than Singapore Airlines First, I was directed to the Business side.
Access wasn’t just restricted to Singapore Airlines passengers. Any traveller with Star Alliance Gold status could enter, and Gold members were allowed to bring one guest for free. Business Class passengers on airlines like United, Swiss, Air Canada, or Aegean could also make use of the lounge.
Comfort
The lounge measured around 700 square metres – not enormous by Heathrow standards, but a decent size for a mid-afternoon visit when it felt half empty. I imagine it would be a very different story in the hours before a full A380 departure to Singapore.
The recent refurbishment was light-touch – new upholstery and tables rather than a full redesign – but the space looked fresh. Floor-to-ceiling windows let in natural light and framed wide views of the apron, making the lounge feel airy. Enclosed working booths were a highlight, although they sat right beside the bar, meaning cocktail shakers occasionally interrupted conference calls. Other lounges keep social and work zones separate, and this design quirk stood out.
A small front alcove area felt underused. It lacked the atmosphere of the main space but might suit a larger group travelling together. I didn’t see any quiet areas designated for sleeping, but perhaps it would be better converted for this purpose?
When I arrived mid-afternoon, the lounge was very quiet, with plenty of seating available. It was easy to find both a desk for work and a comfortable armchair for a coffee break.
Food & Drink
The food spread included a hot and cold buffet, though the quality disappointed. The Asian dishes – a strength you’d expect from Singapore Airlines – fell flat and lacked flavour. It was a surprise given the airline’s usually excellent reputation for dining.
On the drinks side, the lounge impressed. A full bar was staffed throughout, serving beers, wines, and spirits, plus the signature Singapore Sling. While tasty, it was overly sweet. Draft Guinness on tap was an unexpected find and added variety. For non-drinkers, fridges were stocked with soft drinks, and a self-service coffee machine stood ready for a quick espresso.
Toilets and showers
The recently refurbished washrooms looked bright and spotless, complete with Toto automatic toilet seats; an unusual feature at Heathrow!
Four showers were available, which felt generous given the lounge’s size. At quieter times, there was no wait, making it practical for anyone wanting to freshen up before a long-haul flight.
WiFi, power & productivity
The dedicated lounge WiFi was a headache to deal with – difficult to connect and painfully slow when it did work. Thankfully, Heathrow Airport’s own WiFi reached into the lounge and delivered consistent speeds, enough to hold video calls without disruption. Staff admitted it was a known issue, but there was no timeline for fixing it. For a business lounge, reliable WiFi is more important than Guinness on tap or even a mediocre bowl of Laksa.
That being said, power was well thought through in the refurbishment – every seat had mains sockets, plus USB-A and USB-C ports. It made the lounge an excellent place to set up a laptop and work without worrying about battery life.
Extras
The Guinness tap stood out as the unexpected extra. It’s the kind of detail you’d expect to find at the Aer Lingus lounge across in Terminal 2A, not in a Singapore Airlines lounge. It was a small but quirky addition that gave the bar some personality.
BG1 verdict
The Singapore Airlines SilverKris Lounge Heathrow worked best as a calm and productive space, with enclosed booths and plentiful charging. Unfortunately, the poor lounge WiFi – and the need to rely on Heathrow’s public network – made it far less practical than it should have been for business travellers. Combined with food that fell short of Singapore Airlines’ usual standards, the lounge felt more functional than indulgent. If you wanted somewhere quiet with a decent bar, it delivered, but anyone expecting great dining or reliable connectivity might leave disappointed.
Why not follow follow us on TikTok and Instagram.
Leave a Reply